Feature requests

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

We want our customer service reps to add Ideas and then leave moderation/approvals, etc, to the product team. Please create a new role specifically for people who need to create Ideas on behalf of customers and nothing else.

It would be great if we can configure this on mobile apps to get feedback. Many people leave comments about issues on App stores because there's no such option to leave feedback or suggestions on the app (without leaving the app).

The ability to add internal tags/categories/segmentation to users and ideas, that are not visible by end users but are by internal users. Why: When reviewing user feedback, what really matters is the type of user/organisation they are. E.g. if we as a SaaS product are targeting one specific type of company (e.g. B2C), and loads of users from B2B companies have voted on a feature, that is really important to know. We want to prioritise features asked for by our target market. Not all the time, but it is important that we have a way to at least see/filter the submitted ideas in this way so that we can make informed decisions about what we decide to build.

I'm trying to change the background colors on my Idea Statuses, and the changes are not staying.

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

Canny and Upvoty both allow these signup options

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

Allow either embedded videos with Raw HTML or add support for a wider variety of video hosting providers for the embed Video feature. Example providers: Synthesia Wistia

I think adding the option to exclude people based on their email address would be a valuable addition to our segmentation feature.

This is especially useful for the security of admin accounts, but could also be useful for client accounts. Not that offering SSO can also add 2FA since if a Google, Twitter, or Facebook account has 2FA and it is used to login to your Frill account, then you basically inherit the 2FA. https://feedback.frill.co/b/4q0qxv2r/frillco-customer-ideas/sign-up-for-account-using-google-facebook-or-twitter-in-addition-to-email

Currently you have to assign the Announcement widget to your own button. It would be nice if Frill supplied one or two template buttons to launch the widget.

This helps: Easily add support Chat Important announcements, CTA via tools like convertbox