Feature requests

Build an official MCP (Model Context Protocol) server for Frill so users can interact with their feedback boards directly from AI assistants like Claude, ChatGPT, Cursor, and other MCP-compatible clients. What it enables: Capture ideas into Frill from within an AI chat ("Add this as an idea to my product board")Query and summarize existing feedback ("What are the top-voted ideas this month?")Triage, tag, and update ideas conversationallyPull roadmap and changelog data into AI workflowsLet customer-facing teams log feedback from anywhere their AI assistant lives

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

Sometimes there is a document (PDF/Word/Spreadsheet) that accompanies or helps to explain the context of a feature request. It would be very useful to be able to attach the document to the ticket rather than just images.

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

It would be great if we could indicate that two ideas are linked somehow. For example, if there's one piece of code that's causing two related bugs. Or if there's a problem and users have suggested two different ways to fix it. Or if one bug is fixed, but the fix causes another bug. This would be distinct from merging two ideas together. But I'm thinking something like the way inside an Announcement you can link to an Idea, you could have a similar thing for Ideas. Or just have another tab on the Admin view that shows "Related Ideas"

Would be great to be able to embed a video on an idea. Sometimes to explain the idea video is a better format, than text. This could possibly be a Loom integration?

I'm cleaning up my data from an import, and I'd like the ability to delete the votes logged as "guest" or "anonymous". Currently, I can only delete votes from named users, and I'd like to see this functionality extended for guest/anonymous votes as well.

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

I'm more interested in abiliity to add my own Google Tag Manager or chat widget, etc, so the JS box. But also opening up the ability to override CSS would be great.

Canny and Upvoty both allow these signup options

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

Could we make it so that anyone with a companies email automatically becomes an admin? As an example, say that you’re the admin of Nike. You can toggle on an option under settings that anyone with a @nike.com email can automatically join the board as an admin. This way it makes it easier to have new team members join your board.

Would be incredibly useful if I could use Frill to gather feedback on feature ideas through Polls. For instance, if I'm considering a certain feature, or want feedback about changing something in the app, I could create a poll and invite users to participate. Since the results will directly feed into ideas / roadmap / announcements, it makes sense that Frill would be a useful host for the poll itself.

It would be great if we can configure this on mobile apps to get feedback. Many people leave comments about issues on App stores because there's no such option to leave feedback or suggestions on the app (without leaving the app).