Feature requests

Sometimes there is a document (PDF/Word/Spreadsheet) that accompanies or helps to explain the context of a feature request. It would be very useful to be able to attach the document to the ticket rather than just images.

Canny and Upvoty both allow these signup options

We use Auth0 for all our user's logins (Circle.so, Wordpress, etc...) and would love to add Frill to the mix. Please provide an integration with Auth0 (which has a generous free account) to make this easier for people to implement.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

Please add markdown support at all the places, primarily for writing announcements. 🙏

Similar to how ideas can have comments, it would be fun to allow comments in reply to announcements. I'm not actually sure we'd end up wanting this, but we would definitely test it. (One theory is that enthusiastic replies could be a nice form of social proof in our product, e.g. "omg this new feature is really cool!") Bonus points for making it configurable per announcement.

I sometimes get asked in what version a particular update occurred. It would be great to be able to search through announcements by entering text, like we can search for ideas.

We're considering adding an image carousel to announcements to allow you to feature multiple images. Let us know if this sounds like something you would use!

Filter Announcements to only be shown on selected URL’s or groups of URL's, with ability to add wildcards.

I would like to personalise announcements with variables such as first_name or any other attributes I have on my customers.

Presently it seems you can only get all the notifications from people commenting on ideas plus the weekly summary. There needs to be a way just to receive the weekly updated summary and not have to have all the comments on the ideas sent by email.

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.