New updates and improvements to

  1. Guest Authentication

    New Feature

    Now, there is no need for your customers to sign up to leave feedback.

    When Guest authentication is activated, your customers only have to leave an email and name to contribute Ideas, vote on ideas, or leave comments.

    You can get started here.


    Guest Authentication

    I would like my customers (and potential customers) to be able to leave an idea with only their email address and name, without having to create an account. Perhaps this email address has to be verified to stop spammers. Creating a Frill account is a blocker for many people and not everyone wants to setup SSO.

    Mike Hill


    As always, we'd love to hear what you think! 🥳

  2. Pinned Ideas

    New Feature

    As an admin can now 'pin' Ideas to the top of your board.

    This is perfect for Ideas you need feedback on, or Ideas you really want your customers to see.

    Simply hit the pin icon when you rollover the idea in expanded view.


    Pinned Ideas

    As an admin, sometimes I want to highlight an idea to everyone, no matter how many votes it has. It would be great to pin an idea to the top of the list to really highlight it and get customer feedback.

    Mike Hill


    As a bonus, you can also do this with comments!


    Pinned Comments

    As an admin, it would be ideal if I could pin a comment to the top of the list. This would allow me to communicate something about the idea for everyone to see.

    Mike Hill


    Let us know what you think!

  3. A small but significant upgrade this week. You can now schedule Announcements (as well as backdate them if you are importing from another platform).


    Give it a whirl and see what you think! 😄.

  4. Do more with Webhooks!

    New Feature

    Webhooks are live and give you more power to get Frill speaking to other apps like Trello, Slack or.... well... anything really!

    To get started head here.

    And read our Help Doc here.


  5. "Powered by"

    New Feature

    Are you one of our lucky Founding clients? Or maybe you've just bought the White label Add-on?

    Powered by

    Well from today you can get rid of the Frill branding from the portal and the widget.

    This is our first step into white labelling Frill so you can make it your own.

    Start un-branding right here.

  6. Merge Ideas

    New Feature

    No matter what you do sometimes duplicate ideas creep through. Well now you can merge ideas together to keep your board nice and tidy.

    The winning idea will adopt all the losing ideas votes (but not the comments).

    Get started by clicking the Merge button in the admin panel on any idea.


    Merge ideas

    When people submit multiple ideas that are really the same, a way for the admin to merge those and perhaps clean up the text without losing the original votes and submitter info.

    David F


    Give it a whirl and let us know what you think!

  7. Custom Domains 🚀

    New Feature

    It's the feature many of you have been waiting for! Drum roll please....

    You can now add your own custom domain to your Frill board. 🎉


    Custom Domains

    As an admin I want to use my own custom domain, not the subdomain provided by Frill.

    Darren C


    To get started head here and follow the instructions.

    As always, if you have feedback, we'd love to hear it.

  8. This week we have made it easy for you to re-order the items within a column on your Roadmap. Re-ordering is a fast way to show your customers what is coming up next and what has been prioritised within a column.

    Roadmap Ordering

    Drag and drop ideas on roadmap

    Ability to drag ideas across columns on roadmap.



    For usability reasons we have kept ordering to a single column for now. You cannot drag between columns.

    Let us know what you think!

    Other Updates:

    Fix: Fix Announcement editor submit bug when adding images

    Improvement: Mobile widget works better on mobile

    Improvement: Integrated SSO into widget

    Improvement: Open images attachments in new window

    Improvement: Direct link to edit your Statuses and Topics from the lefthand menu.

  9. Mobile Admin Updates

    Release Notes
    New Feature

    Administering your Frill board is now way easier on your phone. When an Idea is open, look out for the icon in the top lefthand corner.

    Mobile Admin

    Other updates:

    Fix: Fixed a little bug where searching for an idea from the Announcement builder didn't show the correct idea

    Improvement: Search is now much faster and not as strict

    Up Next:

    Custom Domains and Draggable sorting for Roadmap.

  10. Private Notes

    New Feature

    We're excited to launch version one of private notes. Private notes are available on all plans and it's a great way to leave a message for your teammates or just for yourself.


    Here is the original idea Thanks, Gennady!


    Add ability to create private notes

    Please add the ability to create Notes that are private - invisible to the public. I can select (and unselect) privacy of the note.

    Gennady B


    As always, let us know how we can improve this feature.