Feature requests

Feature suggestions for Frill.co. Create your own board here.

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  1. Microsoft Entra ID Integration (formerly Azure AD)

    As a financial services company with strict security and compliance requirements, we need native support for Microsoft Entra ID (formerly Azure Active Directory). This would allow us to manage user access through Single Sign-On (SSO), enforce MFA, and align Frill with our existing identity governance policies. Integration with Entra ID is essential for streamlining user provisioning, improving security, and making Frill viable for enterprise-wide adoption.

    #1187Edward B
    #Integrations πŸ”—#Deal Breaker πŸ’”

    0

  2. AI Chrome Extension

    It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

    #178Mike Hill
    #New Feature πŸ†•#Integrations πŸ”—

    3

  3. Filter survey results by Segment

    We are getting great feedback through Surveys, but I would really love to filter Survey data by segment to see whether answers differ between Paying Customers and Free Trial Customers

    #1178Mike Hill
    #Improvement πŸ‘

    0

  4. Ability to link an existing Jira issue

    I don't always want to push from Frill, more often than not, I need to pull from Jira. Currently I have to add the issue as comment. Works well enough but why not go one step further in your integration so that the experience is consistent for users.

    #944ClΓ©ment B
    #Integrations πŸ”—

    1

  5. Okta SSO integration

    Build a SSO process that integrates with Okta (https://okta.com), using OpenID Connect (OIDC) (preferred) or SAML2 - see docmentation here: https://developer.okta.com/docs/guides/build-sso-integration/saml2/main/

    #812Thomas
    #Improvement πŸ‘#Integrations πŸ”—

    0

  6. Add Custom CSS

    I know there are some other ideas out there that might reference this, but they seemed more primarily focused on custom JS. I don't want custom JS, I believe that belongs with the platform and integrations. But I would really like custom CSS. Frill is very customizable through languages and white labeling, but this would allow it to be perfect. Here is an example. We don't like how the context menu is only visible on hover. User's won't know they have options unless they happen to hover. Custom CSS would allow us to override the visibility setting and show it all the time. Yes this could also be an option in Frill, but it let's Frill find a happy medium between tons of configurations and UI flexibility.

    #1175Mark P
    #New Feature πŸ†•#Ideas πŸ’‘

    0

  7. Embeddable Popups

    Popups would be a powerful addition to the Frill widget family. Perfect for time-sensitive messages like promotions, outages, or warnings. They could be triggered by page load, scroll, exit intent, or delay, and be targeted using segments and url.

    #1186Mike Hill
    #New Feature πŸ†•

    0

  8. Add new filters to the main Idea list to see my ideas, comments, and votes

    It would be helpful to add filters to the main area for Ideas I suggested, Comments, and UpVotes. This informtion is accessible in My Activity, but having them as a filter in the main area would make it a lot easier to see quickly.

    #1188AKUVO

    0

  9. Custom links in menu

    I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

    #299Mike Hill
    #New Feature πŸ†•#Widget πŸ› οΈ

    16

  10. A time estimate (ETA) for Ideas

    As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

    #32Damien H
    #Improvement πŸ‘#Ideas πŸ’‘

    6

  11. Customize Idea Submission Form

    While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

    #405Megan C
    #New Feature πŸ†•#Ideas πŸ’‘#Widget πŸ› οΈ

    2

  12. Add Custom JS Code

    This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

    #526Hoang N
    #Improvement πŸ‘#New Feature πŸ†•

    2

  13. Sign up for account using Google, 0365, Facebook, LinkedIn or Twitter in addition to email

    Canny and Upvoty both allow these signup options

    #201Jake
    #New Feature πŸ†•#Integrations πŸ”—#Deal Breaker πŸ’”

    9

  14. Automated AI feature suggestions

    What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

    #931Mike Hill
    #Ideas πŸ’‘

    4

  15. Dark mode (User Choice)

    I would like my users to be able to toggle between light and dark mode on my Frill board. Perhaps even a setting that automatically turns to dark mode at night time.This should be an optional setting and seperate to Themes which are decided by Admins.

    #320Mike Hill
    #New Feature πŸ†•#Styling 🎨

    1