Feature requests

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

I'd like to boost an announcement which contains an image at the top, and have the snippet show the image in the bottom left as well. Currently it only shows the text.

The ability to add internal tags/categories/segmentation to users and ideas, that are not visible by end users but are by internal users. Why: When reviewing user feedback, what really matters is the type of user/organisation they are. E.g. if we as a SaaS product are targeting one specific type of company (e.g. B2C), and loads of users from B2B companies have voted on a feature, that is really important to know. We want to prioritise features asked for by our target market. Not all the time, but it is important that we have a way to at least see/filter the submitted ideas in this way so that we can make informed decisions about what we decide to build.

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

I'm more interested in abiliity to add my own Google Tag Manager or chat widget, etc, so the JS box. But also opening up the ability to override CSS would be great.

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

Would be incredibly useful if I could use Frill to gather feedback on feature ideas through Polls. For instance, if I'm considering a certain feature, or want feedback about changing something in the app, I could create a poll and invite users to participate. Since the results will directly feed into ideas / roadmap / announcements, it makes sense that Frill would be a useful host for the poll itself.

I'd love it if the Frill board would track our Jira board and move ideas according to how we move them in Jira. Then an idea that was sent to Jira will automatically be set as "Implemented" when the team has finished it in Jira.

We spend a lot of time merging ideas. I realize that similar ideas appear when entering a new idea (in fact I'm seeing it as I type!), but it's too easy to ignore. In my perfect world: User goes to add idea User is prompted to search existing ideas first User has to confirm that there were no matching resultsOnly then can user add new idea

Sometimes the out of the box launcher interferes with our page too much on mobile and we would prefer to hide it altogether. It would be handy if this was a toggle in the widget builder.

We need the ability to feed properties from our database to the voters on the ideas board. This will allow us to segment the ideas board based on specific customer properties gathered during sign-up. This segmentation will enable us to prioritize ideas linked to high-priority segments. Additionally, we request the capability to export users who voted on individual ideas, so we can match our data and better understand feature popularity across different segments.

An integration with Microsoft Teams would allow us to stay on top of newly added ideas, status changes, votes, and other aspects.

It would be great to be able to include user email address as an attribute for segmentation so that you can group users by emails that contain e.g. "@SAID COMPANY.co.uk" or internal users etc. (Without having to implement SSO)