Feature requests

Feature suggestions for Frill.co. Create your own board here.

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  1. AI Chrome Extension

    It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

    #178Mike Hill
    #New Feature πŸ†•#Integrations πŸ”—

    3

  2. Add Custom CSS

    I know there are some other ideas out there that might reference this, but they seemed more primarily focused on custom JS. I don't want custom JS, I believe that belongs with the platform and integrations. But I would really like custom CSS. Frill is very customizable through languages and white labeling, but this would allow it to be perfect. Here is an example. We don't like how the context menu is only visible on hover. User's won't know they have options unless they happen to hover. Custom CSS would allow us to override the visibility setting and show it all the time. Yes this could also be an option in Frill, but it let's Frill find a happy medium between tons of configurations and UI flexibility.

    #1175Mark P
    #New Feature πŸ†•#Ideas πŸ’‘

    0

  3. Vertical scrolling Roadmap

    Give customers the option to choose between vertical and horizontal scrolling Roadmap views.

    #235Deleted user
    #Improvement πŸ‘

    2

  4. Filter survey results by Segment

    We are getting great feedback through Surveys, but I would really love to filter Survey data by segment to see whether answers differ between Paying Customers and Free Trial Customers

    #1178Mike Hill
    #Improvement πŸ‘

    0

  5. 'Subscribe to updates' option

    It'll be great if users can subscribe to announcements so that they get automatic email updates on every new announcement. This can increase engagement with the product and bring back lost customers. Example: https://new.loom.com

    #430Waqar A
    #New Feature πŸ†•#Deal Breaker πŸ’”#Announcements πŸ“£

    12

  6. Allow team members to automatically join your board

    Could we make it so that anyone with a companies email automatically becomes an admin? As an example, say that you’re the admin of Nike. You can toggle on an option under settings that anyone with a @nike.com email can automatically join the board as an admin. This way it makes it easier to have new team members join your board.

    #162Elliott

    4

  7. Don't show archived ideas in search results

    When I search for a certain idea (cos we have soooo many of them) it would be great to be able to blend out all the private or archived ones. I still see them in the results window and often think "huh, why is this back in the pool to be voted on" but when I click on it, only then do I see it's an already archived feedback. A pre filter would be good, kinda like "only show active ideas" or so. Thanks

    #889Bexx
    #Ideas πŸ’‘

    3

  8. Mark as inappropriate

    On occasion, we are alerted to comments that don't match our community guidelines. The customer had to email us the comment, but it would be nice to have a simple way to flag this.

    #657Sarah F
    #New Feature πŸ†•#Privacy Add-on πŸ”’

    0

  9. Hubspot integration

    Would be nice integrate HubSpot so that each time we do an update it goes into a social campaign or another marketing campaign automatically. It would also be good to have an integration for surveys with Hubspot.

    #574Tratta
    #Integrations πŸ”—

    1

  10. Add follower count to Idea file export

    So that we can analyzer the number of followers compared to other data, we would like to see the follower count in the Idea file export.

    #1182Abby P

    0

  11. Custom links in menu

    I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

    #299Mike Hill
    #New Feature πŸ†•#Widget πŸ› οΈ

    16

  12. Automated AI feature suggestions

    What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

    #931Mike Hill
    #Ideas πŸ’‘

    4

  13. Dark mode (User Choice)

    I would like my users to be able to toggle between light and dark mode on my Frill board. Perhaps even a setting that automatically turns to dark mode at night time.This should be an optional setting and seperate to Themes which are decided by Admins.

    #320Mike Hill
    #New Feature πŸ†•#Styling 🎨

    1

  14. Mobile SDKs

    It would be great if we can configure this on mobile apps to get feedback. Many people leave comments about issues on App stores because there's no such option to leave feedback or suggestions on the app (without leaving the app).

    #29Hasintha R
    #Improvement πŸ‘#New Feature πŸ†•#Integrations πŸ”—

    1

  15. Smart Merge

    As we get more ideas on our board it becomes harder to keep track of everything and ensure that similar ideas are merged. It would be great of there was a way for Frill to recognise and suggest potentially similar ideas and present them to me for merging. This would save a huge amount of time and more accurately show the popularity of feature quests.

    #367Mike Hill
    #Improvement πŸ‘#New Feature πŸ†•

    0