Feature requests

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

I'm more interested in abiliity to add my own Google Tag Manager or chat widget, etc, so the JS box. But also opening up the ability to override CSS would be great.

We need the ability to feed properties from our database to the voters on the ideas board. This will allow us to segment the ideas board based on specific customer properties gathered during sign-up. This segmentation will enable us to prioritize ideas linked to high-priority segments. Additionally, we request the capability to export users who voted on individual ideas, so we can match our data and better understand feature popularity across different segments.

Allow a webhook to be sent when an idea is rejected. Currently, webhooks exist for approved ideas, but not for rejections. This would help teams automate notifications and workflows when an idea is declined.

It would be great if we can configure this on mobile apps to get feedback. Many people leave comments about issues on App stores because there's no such option to leave feedback or suggestions on the app (without leaving the app).

The ability to add internal tags/categories/segmentation to users and ideas, that are not visible by end users but are by internal users. Why: When reviewing user feedback, what really matters is the type of user/organisation they are. E.g. if we as a SaaS product are targeting one specific type of company (e.g. B2C), and loads of users from B2B companies have voted on a feature, that is really important to know. We want to prioritise features asked for by our target market. Not all the time, but it is important that we have a way to at least see/filter the submitted ideas in this way so that we can make informed decisions about what we decide to build.

I know there are some other ideas out there that might reference this, but they seemed more primarily focused on custom JS. I don't want custom JS, I believe that belongs with the platform and integrations. But I would really like custom CSS. Frill is very customizable through languages and white labeling, but this would allow it to be perfect. Here is an example. We don't like how the context menu is only visible on hover. User's won't know they have options unless they happen to hover. Custom CSS would allow us to override the visibility setting and show it all the time. Yes this could also be an option in Frill, but it let's Frill find a happy medium between tons of configurations and UI flexibility.

I think adding the option to exclude people based on their email address would be a valuable addition to our segmentation feature.

Sometimes we lack the capacity to review all the incoming ideas, so we’d like to have the option to temporarily pause submissions and encourage users to search the existing pool to see if a similar idea has already been submitted. It would be great to have this feature :)

Automatically translate ideas, comments, and updates into different languages using AI. This would help global teams collaborate more easily and make Frill accessible to users in any region. Ideally, it would detect the original language and translate content on demand or display it in the user’s preferred language.

Our users submit ideas in multiple languages. I’d like to include an English translation for each idea so our Product team can easily review and consider them when planning the roadmap.

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

This helps: Easily add support Chat Important announcements, CTA via tools like convertbox