Feature requests

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

It would be great if we can configure this on mobile apps to get feedback. Many people leave comments about issues on App stores because there's no such option to leave feedback or suggestions on the app (without leaving the app).

I'm more interested in abiliity to add my own Google Tag Manager or chat widget, etc, so the JS box. But also opening up the ability to override CSS would be great.

I know there are some other ideas out there that might reference this, but they seemed more primarily focused on custom JS. I don't want custom JS, I believe that belongs with the platform and integrations. But I would really like custom CSS. Frill is very customizable through languages and white labeling, but this would allow it to be perfect. Here is an example. We don't like how the context menu is only visible on hover. User's won't know they have options unless they happen to hover. Custom CSS would allow us to override the visibility setting and show it all the time. Yes this could also be an option in Frill, but it let's Frill find a happy medium between tons of configurations and UI flexibility.

Facebook PIxel + Google analytics + Livechat

When the “Idea approval” setting is enabled, users can still edit their idea after it’s been approved. This creates a risk that users might insert inappropriate or sensitive content post-approval without moderator oversight. We suggest either: Locking idea edits after approval (only team members can edit), orRequiring re-approval if a user edits an already approved idea. Option 1 is preferred to keep workflows simple and secure.

Tool can provide feature to upload video

It would be great if you could allow us to put analytics script inside the header. I am using Plausible - and I would like to see how many people visits this board a day.

Currently, if you click a link for a private idea but you're not logged in you get a "No Idea found" message - could this be changed so that it says "You need to be logged in to view this idea" or something along those lines? It's caught out a few of our team if they are silently logged out and they try and view an idea they've assumed it's been deleted or the link they have is broken.

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I would like to be able to show a survey to a % of users so I can sample feedback from a portion of users over a time period rather than all users at once.