Feature requests

Feature suggestions for Frill.co. Create your own board here.

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  1. AI Chrome Extension

    It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

    Mike Hill
    #New Feature 🆕#Integrations 🔗

    1

  2. Sign up for account using Google, 0365, Facebook, LinkedIn or Twitter in addition to email

    Canny and Upvoty both allow these signup options

    Jake
    #New Feature 🆕#Integrations 🔗#Deal Breaker 💔

    8

  3. 'Subscribe to updates' option

    It'll be great if users can subscribe to announcements so that they get automatic email updates on every new announcement. This can increase engagement with the product and bring back lost customers. Example: https://new.loom.com

    Waqar A
    #New Feature 🆕#Deal Breaker 💔#Announcements 📣

    11

  4. Custom links in menu

    I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

    Mike Hill
    #New Feature 🆕#Widget 🛠️

    14

  5. Close button for Frill Boosted Announcement modal

    Can we add a clear close button to the Frill pop-up for easier navigation and usability?

    Hadas
    #Improvement 👍#Announcements 📣

    0

  6. A time estimate (ETA) for Ideas

    As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

    Damien H
    #Improvement 👍#Ideas 💡

    6

  7. Translate Announcements in several languages

    Our saas product is translated in 5 languages and we use the Widget to promote our latest features. Problem: Having the widget with announcements only in English creates an inconsistent user experience and it is not inclusive for our customers who don't speak English and have their interface in Spanish or French for example. Solution: The goal would be to create an interface on the edit announcement page to add languages, and the ability to enter the right translation for each set language. Lacking that feature in the long term would be a deal-breaker.

    Alexandre H
    #New Feature 🆕#Deal Breaker 💔#Announcements 📣

    6

  8. Add Custom JS Code

    This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

    Hoang N
    #Improvement 👍#New Feature 🆕

    2

  9. Automated AI feature suggestions

    What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

    Mike Hill
    #Ideas 💡

    2

  10. Area for custom CSS and JS

    I'm more interested in abiliity to add my own Google Tag Manager or chat widget, etc, so the JS box. But also opening up the ability to override CSS would be great.

    David F
    #New Feature 🆕

    2

  11. Customize Slack Notifications

    I would like to customize when the FrillBot sends a notification in Slack. For example I want it to notify us of new ideas, but not comments or votes.

    Molly E
    #Improvement 👍#Integrations 🔗

    2

  12. Make it more obvious / explain how voting works

    I noticed that I send a lot of my users to my roadmap, but many of them I don't think know that they can click on the number next to a feature and vote for it. I see lots of users signing up, leaving comments how much they want something, but they don't upvote! Pretty sure they don't know how to... which is a shame really. Would be great if you could look into this; not sure if it can be solved by a small UI tweak or needs something else.

    Simon
    #Improvement 👍

    0

  13. Idea Polls Widget

    Some newer ideas are not getting the air time they deserve due to email fatigue. I would like to show my customers a selection of (3) ideas and ask which one is more important to them. Ideas could be chosen randomly, or selected by me. This would be shown inside my app via the widget as a poll.

    Mike Hill
    #New Feature 🆕#Ideas 💡#Widget 🛠️

    5

  14. Customize Idea Submission Form

    While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

    Megan C
    #New Feature 🆕#Ideas 💡#Widget 🛠️

    2

  15. Dark mode (User Choice)

    I would like my users to be able to toggle between light and dark mode on my Frill board. Perhaps even a setting that automatically turns to dark mode at night time.This should be an optional setting and seperate to Themes which are decided by Admins.

    Mike Hill
    #New Feature 🆕#Styling 🎨

    0