Feature requests

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

It would be great if the announcement feed could be set to a compact view whereby announcements are reduced to title and intro then user can click to read so that they are easier to navigate

I would like to be able to use custom fonts, to keep it in tune with our corporate identity.

I'd love it if the Frill board would track our Jira board and move ideas according to how we move them in Jira. Then an idea that was sent to Jira will automatically be set as "Implemented" when the team has finished it in Jira.

It would be great is on the announcement page there was a similar side panel with categories filters to the one on the ideas page with topics/status'

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

It's a good way to get more specific feedback on an announcement, good or bad. Not just emojis. Comments would then be sent to an Inbox in the dashboard for review.

As a financial services company with strict security and compliance requirements, we need native support for Microsoft Entra ID (formerly Azure Active Directory). This would allow us to manage user access through Single Sign-On (SSO), enforce MFA, and align Frill with our existing identity governance policies. Integration with Entra ID is essential for streamlining user provisioning, improving security, and making Frill viable for enterprise-wide adoption.

We often have long announcements, and they are very ugly when displayed on announcement pages. The readers also have to scroll a lot. Ex: https://feedback.heroesempires.com/announcements Please make an introduction section for each announcement or at least let us set the maximum word to display per announcement on the announcements page.

Would be nice integrate HubSpot so that each time we do an update it goes into a social campaign or another marketing campaign automatically. It would also be good to have an integration for surveys with Hubspot.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

Canny and Upvoty both allow these signup options

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.