Feature requests

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

It would be great if we can configure this on mobile apps to get feedback. Many people leave comments about issues on App stores because there's no such option to leave feedback or suggestions on the app (without leaving the app).

Canny and Upvoty both allow these signup options

I don't always want to push from Frill, more often than not, I need to pull from Jira. Currently I have to add the issue as comment. Works well enough but why not go one step further in your integration so that the experience is consistent for users.

Please Make the announcement dropdown bigger and link to the announcement page.

It would be great if announcements could be generated from the completed items in the roadmap. I imagine this working by tracking the completed items since the last announcement and produce a basic release notes, perhaps using the tags on the ideas. If we wanted to make a more formal announcement, the release notes would at least remind us of what we worked on during the previous period and make sure we include it in the announcement.

It would be super cool if the new surveys could be used through the API, particularly for the "Open Feedback" survey type. Many apps have their own UIs, and it would be nice to leverage Frill as a headless UI solution or through the API, without incorporating the full widget. This would enhance flexibility and integration across various platforms.

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

I would like my users to be able to toggle between light and dark mode on my Frill board. Perhaps even a setting that automatically turns to dark mode at night time.This should be an optional setting and seperate to Themes which are decided by Admins.

Could we make it so that anyone with a companies email automatically becomes an admin? As an example, say that you’re the admin of Nike. You can toggle on an option under settings that anyone with a @nike.com email can automatically join the board as an admin. This way it makes it easier to have new team members join your board.

Would be incredibly useful if I could use Frill to gather feedback on feature ideas through Polls. For instance, if I'm considering a certain feature, or want feedback about changing something in the app, I could create a poll and invite users to participate. Since the results will directly feed into ideas / roadmap / announcements, it makes sense that Frill would be a useful host for the poll itself.