Feature requests

It's a good way to get more specific feedback on an announcement, good or bad. Not just emojis. Comments would then be sent to an Inbox in the dashboard for review.

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

We're considering adding an image carousel to announcements to allow you to feature multiple images. Let us know if this sounds like something you would use!

An integration with Microsoft Teams would allow us to stay on top of newly added ideas, status changes, votes, and other aspects.

When the “Idea approval” setting is enabled, users can still edit their idea after it’s been approved. This creates a risk that users might insert inappropriate or sensitive content post-approval without moderator oversight. We suggest either: Locking idea edits after approval (only team members can edit), orRequiring re-approval if a user edits an already approved idea. Option 1 is preferred to keep workflows simple and secure.

Was looking at another product's roadmap and loved how they framed out feature voting / commenting. Instead of just asking for number of votes and a comment, they ask how important would this be to you? And the options are Nice to have, Important or Critical. Then they ask, 'Why do you need this?' I wonder if this sort of framing would lead to more helpful feedback / comments on feature ideas?

Hi, it would be great if we could upload a different logo for the users who are using the dark mode in their profile. Currently there is only one option and a lot of logos have a light and dark version. If you switch to dark mode it could look like a bug and nearly disappear.

It would be helpful to filter ideas that where created in a specific time frame, like "Last week", "Last month", "Last 3 month", ... Sometimes I loose the overview about what came in the last xxxx weeks. Also it would be nice if I could filter the ideas based on creators or to see just mine. Currently I need to go to the profile to see just mine.

It would be great to be able to include user email address as an attribute for segmentation so that you can group users by emails that contain e.g. "@SAID COMPANY.co.uk" or internal users etc. (Without having to implement SSO)

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

Canny and Upvoty both allow these signup options