Feature requests

Feature suggestions for Frill.co. Create your own board here.

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  1. AI Chrome Extension

    It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

    Mike Hill
    #New Feature πŸ†•#Integrations πŸ”—

    1

  2. Multi-feedback widget

    A widget that allows for collection of multiple areas of Feedback with a quick πŸ‘ πŸ‘Ž voting mechanic. I want to be able to set the topics eg: Customer service πŸ‘ πŸ‘ŽEase of use πŸ‘ πŸ‘ŽPricing πŸ‘ πŸ‘Ž

    Mike Hill
    #New Feature πŸ†•#Widget πŸ› οΈ

    0

  3. 'Subscribe to updates' option

    It'll be great if users can subscribe to announcements so that they get automatic email updates on every new announcement. This can increase engagement with the product and bring back lost customers. Example: https://new.loom.com

    Waqar A
    #New Feature πŸ†•#Deal Breaker πŸ’”#Announcements πŸ“£

    11

  4. Custom links in menu

    I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

    Mike Hill
    #New Feature πŸ†•#Widget πŸ› οΈ

    16

  5. Sign up for account using Google, 0365, Facebook, LinkedIn or Twitter in addition to email

    Canny and Upvoty both allow these signup options

    Jake
    #New Feature πŸ†•#Integrations πŸ”—#Deal Breaker πŸ’”

    8

  6. Don't show archived ideas in search results

    When I search for a certain idea (cos we have soooo many of them) it would be great to be able to blend out all the private or archived ones. I still see them in the results window and often think "huh, why is this back in the pool to be voted on" but when I click on it, only then do I see it's an already archived feedback. A pre filter would be good, kinda like "only show active ideas" or so. Thanks

    Bexx
    #Ideas πŸ’‘

    3

  7. Reject idea and mark as "Duplicate"

    Quite often, we get duplicate idea suggestions, and currently we always have to search the already existing idea and then comment with: "Duplicate of: ...". This would be super handy, if we could reject an idea with the reason "Duplicate" and then select an idea, so everything is prefilled in the message.

    C

    0

  8. Segmented Ideas

    Use the segments to decide which ideas can stay visible setup into idea visible property.

    Edelcio Molina (CPO na S
    #Improvement πŸ‘#Deal Breaker πŸ’”

    0

  9. Make search mandatory before submitting new ideas

    We spend a lot of time merging ideas. I realize that similar ideas appear when entering a new idea (in fact I'm seeing it as I type!), but it's too easy to ignore. In my perfect world: User goes to add idea User is prompted to search existing ideas first User has to confirm that there were no matching resultsOnly then can user add new idea

    Kate D
    #Improvement πŸ‘#Ideas πŸ’‘#Deal Breaker πŸ’”

    0

  10. A time estimate (ETA) for Ideas

    As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

    Damien H
    #Improvement πŸ‘#Ideas πŸ’‘

    6

  11. Idea Polls Widget

    Some newer ideas are not getting the air time they deserve due to email fatigue. I would like to show my customers a selection of (3) ideas and ask which one is more important to them. Ideas could be chosen randomly, or selected by me. This would be shown inside my app via the widget as a poll.

    Mike Hill
    #New Feature πŸ†•#Ideas πŸ’‘#Widget πŸ› οΈ

    6

  12. Customize Idea Submission Form

    While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

    Megan C
    #New Feature πŸ†•#Ideas πŸ’‘#Widget πŸ› οΈ

    2

  13. Add Anonymous Vote

    We don't expose our Frill board to customers. Our sales reps and customer service agents collect feedback and then add a vote on behalf of someone each time they need to. Adding user details makes the process slow and unnecessary, when we don't need to track where the feedback came from. "Add Anonymous Vote" with a single click would help massively!

    Tami T
    #Improvement πŸ‘#Privacy Add-on πŸ”’

    3

  14. Linear Integration

    It would be great to get a linear integration, like open issues in linear from frill.co ideas and change frill.co ideas status on roadmap based on linear issues status on trigger idk. https://linear.app

    Pedro L
    #Integrations πŸ”—#Deal Breaker πŸ’”

    15

  15. Translate UI in several languages

    Our saas product is translated in 5 languages and we use the Widget to promote our latest features. Problem:Having the widget only in English creates an inconsistent user experience and it is not inclusive for our customers who don't speak English and have their interface in Spanish or French for example. Solution:The goal would be to create an interface to add languages, and the ability to enter the right translation for each set language.

    Alexandre H
    #New Feature πŸ†•#Deal Breaker πŸ’”#Announcements πŸ“£

    7