Feature requests

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

We want our customer service reps to add Ideas and then leave moderation/approvals, etc, to the product team. Please create a new role specifically for people who need to create Ideas on behalf of customers and nothing else.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

This would allow us to build multi-step flows with branching logic. For example, ask users to rate your product from 1 to 10 - then show different follow-up questions or messages based on their response. Key Features: • Step-by-step surveys with conditional logic • Branching questions based on NPS or rating scale answers • Custom end messages (e.g. “Thanks!” or “Tell us more”) With conditional surveys, we can follow up with promoters and uncover what’s frustrating detractors, all in one flow.

We're considering adding an image carousel to announcements to allow you to feature multiple images. Let us know if this sounds like something you would use!

It would be great is on the announcement page there was a similar side panel with categories filters to the one on the ideas page with topics/status'

I would like to be able to allow users to search announcements. Allowing the ability to quickly search using different search terms could allow users to locate posts quicker.

Currently, the "Follow" button is hidden in a three-dots menu that only appears on hover. Our customers frequently ask where they can find the option to follow an idea in order to receive updates.

Currently there is no way to multi-select tags or statuses when filtering. This would make it much easier to look at a collection of tags/statuses at once. when combining tags with statuses the filters should function as AND condition when selecting multiple statuses or tags the filter should function as an OR condition. Basically, when filter is of the same type (tag or status) they should be OR and when they are of 2 types filters should be AND.

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

Canny and Upvoty both allow these signup options

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

Could we make it so that anyone with a companies email automatically becomes an admin? As an example, say that you’re the admin of Nike. You can toggle on an option under settings that anyone with a @nike.com email can automatically join the board as an admin. This way it makes it easier to have new team members join your board.