Feature requests

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

Could we make it so that anyone with a companies email automatically becomes an admin? As an example, say that you’re the admin of Nike. You can toggle on an option under settings that anyone with a @nike.com email can automatically join the board as an admin. This way it makes it easier to have new team members join your board.

We often have long announcements, and they are very ugly when displayed on announcement pages. The readers also have to scroll a lot. Ex: https://feedback.heroesempires.com/announcements Please make an introduction section for each announcement or at least let us set the maximum word to display per announcement on the announcements page.

1)Some time during conversation in comment goes off topic or new concept. So this comment move to new topic or idea on admin level. Only admin can do this 2) Give like to comment.

It would be great if we could indicate that two ideas are linked somehow. For example, if there's one piece of code that's causing two related bugs. Or if there's a problem and users have suggested two different ways to fix it. Or if one bug is fixed, but the fix causes another bug. This would be distinct from merging two ideas together. But I'm thinking something like the way inside an Announcement you can link to an Idea, you could have a similar thing for Ideas. Or just have another tab on the Admin view that shows "Related Ideas"

I’d like to be able to click through directly to the Frill idea a customer has posted or commented on from Slack.

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

Canny and Upvoty both allow these signup options

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

Would be incredibly useful if I could use Frill to gather feedback on feature ideas through Polls. For instance, if I'm considering a certain feature, or want feedback about changing something in the app, I could create a poll and invite users to participate. Since the results will directly feed into ideas / roadmap / announcements, it makes sense that Frill would be a useful host for the poll itself.

It would be great if we can configure this on mobile apps to get feedback. Many people leave comments about issues on App stores because there's no such option to leave feedback or suggestions on the app (without leaving the app).

The ability to add internal tags/categories/segmentation to users and ideas, that are not visible by end users but are by internal users. Why: When reviewing user feedback, what really matters is the type of user/organisation they are. E.g. if we as a SaaS product are targeting one specific type of company (e.g. B2C), and loads of users from B2B companies have voted on a feature, that is really important to know. We want to prioritise features asked for by our target market. Not all the time, but it is important that we have a way to at least see/filter the submitted ideas in this way so that we can make informed decisions about what we decide to build.

I would like to be able to use custom fonts, to keep it in tune with our corporate identity.