Frill feature requests

Feature suggestions for Frill.co. Create your own board here.

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  1. AI Chrome Extension

    It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

    Mike Hill
    #New Feature 🆕#Integrations 🔗

    0

  2. A time estimate (ETA) for Ideas

    As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

    Damien H
    #Improvement 👍#Ideas 💡

    4

  3. 'Subscribe to updates' option

    It'll be great if users can subscribe to announcements so that they get automatic email updates on every new announcement. This can increase engagement with the product and bring back lost customers. Example: https://new.loom.com

    Waqar A
    #New Feature 🆕#Deal Breaker 💔#Announcements 📣

    10

  4. Idea Polls Widget

    Some newer ideas are not getting the air time they deserve due to email fatigue. I would like to show my customers a selection of (3) ideas and ask which one is more important to them. Ideas could be chosen randomly, or selected by me. This would be shown inside my app via the widget as a poll.

    Mike Hill
    #New Feature 🆕#Widget 🛠️#Ideas 💡

    4

  5. Custom links in menu

    I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

    Mike Hill
    #New Feature 🆕#Widget 🛠️

    14

  6. Customize Idea Submission Form

    While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

    Megan C
    #New Feature 🆕#Widget 🛠️#Ideas 💡

    2

  7. Linear Integration

    It would be great to get a linear integration, like open issues in linear from frill.co ideas and change frill.co ideas status on roadmap based on linear issues status on trigger idk. https://linear.app

    Pedro L
    #Integrations 🔗#Deal Breaker 💔

    8

  8. Translate Announcements in several languages

    Our saas product is translated in 5 languages and we use the Widget to promote our latest features. Problem: Having the widget with announcements only in English creates an inconsistent user experience and it is not inclusive for our customers who don't speak English and have their interface in Spanish or French for example. Solution: The goal would be to create an interface on the edit announcement page to add languages, and the ability to enter the right translation for each set language. Lacking that feature in the long term would be a deal-breaker.

    Alexandre H
    #New Feature 🆕#Deal Breaker 💔#Announcements 📣

    6

  9. Add Custom JS Code

    This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

    Hoang N
    #Improvement 👍#New Feature 🆕

    2

  10. Feedback Beacons

    I would like to collect inline feedback on features that we have already launched. To do this it would be great of I could add a 'Beacon' to any container for users to feedback specifically on that feature. This will help us close the feedback loop and continuously improve our product. Bonus: no code solution allowing me to add Beacons via a chrome app, and ability to launch a Beacon via API.

    Mike Hill
    #New Feature 🆕#Widget 🛠️

    7

  11. Sign up for account using Google, 0365, Facebook, LinkedIn or Twitter in addition to email

    Canny and Upvoty both allow these signup options

    Jake
    #New Feature 🆕#Integrations 🔗#Deal Breaker 💔

    8

  12. Dark mode (User Choice)

    I would like my users to be able to toggle between light and dark mode on my Frill board. Perhaps even a setting that automatically turns to dark mode at night time.This should be an optional setting and seperate to Themes which are decided by Admins.

    Mike Hill
    #New Feature 🆕#Styling 🎨

    0

  13. Adding description excerpt to roadmap cards

    In roadmap board, I'm only seeing the titles in the card. If we can add some excerpts it will looks much more descriptive and elegant.

    Sreekanth
    #Improvement 👍

    2

  14. Mobile SDKs

    It would be great if we can configure this on mobile apps to get feedback. Many people leave comments about issues on App stores because there's no such option to leave feedback or suggestions on the app (without leaving the app).

    Hasintha R
    #Improvement 👍#New Feature 🆕#Integrations 🔗

    1

  15. Ability to share a Poll with users to gather feedback

    Would be incredibly useful if I could use Frill to gather feedback on feature ideas through Polls. For instance, if I'm considering a certain feature, or want feedback about changing something in the app, I could create a poll and invite users to participate. Since the results will directly feed into ideas / roadmap / announcements, it makes sense that Frill would be a useful host for the poll itself.

    Andrew V
    #New Feature 🆕

    1