Frill feature requests

Feature suggestions for Frill.co. Create your own board here.

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  1. Pinned
    Automated AI feature suggestions

    What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

    Mike Hill
    #Ideas πŸ’‘

    1

  2. Idea Polls Widget

    Some newer ideas are not getting the air time they deserve due to email fatigue. I would like to show my customers a selection of (3) ideas and ask which one is more important to them. Ideas could be chosen randomly, or selected by me. This would be shown inside my app via the widget as a poll.

    Mike Hill
    #New Feature πŸ†•#Widget πŸ› οΈ#Ideas πŸ’‘

    4

  3. 'Subscribe to updates' option

    It'll be great if users can subscribe to announcements so that they get automatic email updates on every new announcement. This can increase engagement with the product and bring back lost customers. Example: https://new.loom.com/

    Waqar A
    #New Feature πŸ†•#Deal Breaker πŸ’”#Announcements πŸ“£

    10

  4. Custom links in menu

    I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

    Mike Hill
    #New Feature πŸ†•#Widget πŸ› οΈ

    14

  5. Linear Integration

    It would be great to get a linear integration, like open issues in linear from frill.co ideas and change frill.co ideas status on roadmap based on linear issues status on trigger idk. https://linear.app

    Pedro L
    #Integrations πŸ”—#Deal Breaker πŸ’”

    7

  6. A time estimate (ETA) for Ideas

    As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

    Damien H
    #Improvement πŸ‘#Ideas πŸ’‘

    4

  7. Feedback Beacons

    I would like to collect inline feedback on features that we have already launched. To do this it would be great of I could add a 'Beacon' to any container for users to feedback specifically on that feature. This will help us close the feedback loop and continuously improve our product. Bonus: no code solution allowing me to add Beacons via a chrome app, and ability to launch a Beacon via API.

    Mike Hill
    #New Feature πŸ†•

    6

  8. Ability to share a Poll with users to gather feedback

    Would be incredibly useful if I could use Frill to gather feedback on feature ideas through Polls. For instance, if I'm considering a certain feature, or want feedback about changing something in the app, I could create a poll and invite users to participate. Since the results will directly feed into ideas / roadmap / announcements, it makes sense that Frill would be a useful host for the poll itself.

    Andrew
    #New Feature πŸ†•

    1

  9. Internal user segmentation

    The ability to add internal tags/categories/segmentation to users and ideas, that are not visible by end users but are by internal users. Why: When reviewing user feedback, what really matters is the type of user/organisation they are. E.g. if we as a SaaS product are targeting one specific type of company (e.g. B2C), and loads of users from B2B companies have voted on a feature, that is really important to know. We want to prioritise features asked for by our target market. Not all the time, but it is important that we have a way to at least see/filter the submitted ideas in this way so that we can make informed decisions about what we decide to build.

    Charlie P
    #New Feature πŸ†•

    3

  10. 2-way Jira integration

    I'd love it if the Frill board would track our Jira board and move ideas according to how we move them in Jira. Then an idea that was sent to Jira will automatically be set as "Implemented" when the team has finished it in Jira.

    Molly E
    #Integrations πŸ”—

    2

  11. Share announcements

    I'd like the ability to share an announcement, either from the widget or web app. Options would be: Copy link / share on social.

    Elliott
    #Improvement πŸ‘#Widget πŸ› οΈ

    0

  12. Boosted Announcement Improvements

    I would like to boost not only the latest announcement, but also select and boost older announcements. Additionally, I'd love the option to set the duration for how long the boost is active.

    Karolin e
    #Improvement πŸ‘#Announcements πŸ“£

    0

  13. Ability to link an existing Jira issue

    I don't always want to push from Frill, more often than not, I need to pull from Jira. Currently I have to add the issue as comment. Works well enough but why not go one step further in your integration so that the experience is consistent for users.

    ClΓ©ment B
    #Integrations πŸ”—

    0

  14. Video Embed

    Allow either embedded videos with Raw HTML or add support for a wider variety of video hosting providers for the embed Video feature. Example providers: Synthesia Wistia

    Tommy Le G
    #Improvement πŸ‘#Bug πŸ›#Prioritization πŸ”’

    0

  15. User votes are weighted depending on arbitrary criteria

    Use case: users that pay more will have more weight in steering the application being developed.

    Alex

    0