Feature requests

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

I would like to be able to use custom fonts, to keep it in tune with our corporate identity.

As a financial services company with strict security and compliance requirements, we need native support for Microsoft Entra ID (formerly Azure Active Directory). This would allow us to manage user access through Single Sign-On (SSO), enforce MFA, and align Frill with our existing identity governance policies. Integration with Entra ID is essential for streamlining user provisioning, improving security, and making Frill viable for enterprise-wide adoption.

I'd love it if the Frill board would track our Jira board and move ideas according to how we move them in Jira. Then an idea that was sent to Jira will automatically be set as "Implemented" when the team has finished it in Jira.

I know there are some other ideas out there that might reference this, but they seemed more primarily focused on custom JS. I don't want custom JS, I believe that belongs with the platform and integrations. But I would really like custom CSS. Frill is very customizable through languages and white labeling, but this would allow it to be perfect. Here is an example. We don't like how the context menu is only visible on hover. User's won't know they have options unless they happen to hover. Custom CSS would allow us to override the visibility setting and show it all the time. Yes this could also be an option in Frill, but it let's Frill find a happy medium between tons of configurations and UI flexibility.

Currently theres only an option to notify whenever there's a status change. I want the ability to notify only when the status is set to shipped but not the other statuses.

We are using Integromat to connect 3rd party apps. For example, connect to our Trello board. Here is a use-case relevant for us - whenever someone adds a post (e.g. a feature request), through Integromat I get that pushed to our relevant Trello boards. The opposite integration (i.e. from Trello to a product like this) is also useful (but not the main use-case for now).

Please add markdown support at all the places, primarily for writing announcements. 🙏

We require SSO to access our Frill board. This sign-in page looks like a 404 page and doesn't really steer our users to sign in. It would be great to keep the users' momentum on this step to direct them to our SSO so they can access the board.

Would be great to have commenting feature in the announcement section

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.