AI Chrome Extension
It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.
Mike Hill#New Feature π#Integrations π1
Linear Integration
It would be great to get a linear integration, like open issues in linear from frill.co ideas and change frill.co ideas status on roadmap based on linear issues status on trigger idk. https://linear.app
Pedro L#Integrations π#Deal Breaker π15
Don't show archived ideas in search results
When I search for a certain idea (cos we have soooo many of them) it would be great to be able to blend out all the private or archived ones. I still see them in the results window and often think "huh, why is this back in the pool to be voted on" but when I click on it, only then do I see it's an already archived feedback. A pre filter would be good, kinda like "only show active ideas" or so. Thanks
Bexx#Ideas π‘3
Custom links in menu
I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.
Mike Hill#New Feature π#Widget π οΈ16
Sign up for account using Google, 0365, Facebook, LinkedIn or Twitter in addition to email
Canny and Upvoty both allow these signup options
Jake#New Feature π#Integrations π#Deal Breaker π8
Automated AI feature suggestions
What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.
Mike Hill#Ideas π‘4
More video sources for Annoucements
Nowadays, there are numerous websites and sources for video files, such as BunnyCDN, Gumlet, Veed.io, Komodo Decks, and many others. However, currently in Announcements, only YouTube, Vimeo, and Loom are supported. It would be great if you could allow other platforms as well, perhaps by providing an iframe option or a deeplink to the externally hosted video file (if you donβt want the hassle of allowing video uploads).
Steve#Improvement π2
Make search mandatory before submitting new ideas
We spend a lot of time merging ideas. I realize that similar ideas appear when entering a new idea (in fact I'm seeing it as I type!), but it's too easy to ignore. In my perfect world: User goes to add idea User is prompted to search existing ideas first User has to confirm that there were no matching resultsOnly then can user add new idea
Kate D#Improvement π#Ideas π‘#Deal Breaker π0
My Content - filter out the shipped ideas
CΓ’ndida J0
Segmented Ideas
Use the segments to decide which ideas can stay visible setup into idea visible property.
Edelcio Molina (CPO na S#Improvement π#Deal Breaker π0
'Subscribe to updates' option
It'll be great if users can subscribe to announcements so that they get automatic email updates on every new announcement. This can increase engagement with the product and bring back lost customers. Example: https://new.loom.com
Waqar A#New Feature π#Deal Breaker π#Announcements π£11
A time estimate (ETA) for Ideas
As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.
Damien H#Improvement π#Ideas π‘6
Idea Polls Widget
Some newer ideas are not getting the air time they deserve due to email fatigue. I would like to show my customers a selection of (3) ideas and ask which one is more important to them. Ideas could be chosen randomly, or selected by me. This would be shown inside my app via the widget as a poll.
Mike Hill#New Feature π#Ideas π‘#Widget π οΈ6
Customize Idea Submission Form
While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?
Megan C#New Feature π#Ideas π‘#Widget π οΈ2
Add Anonymous Vote
We don't expose our Frill board to customers. Our sales reps and customer service agents collect feedback and then add a vote on behalf of someone each time they need to. Adding user details makes the process slow and unnecessary, when we don't need to track where the feedback came from. "Add Anonymous Vote" with a single click would help massively!
Tami T#Improvement π#Privacy Add-on π3