Feature requests

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

After editing and saving an announcement we can't edit again without back to all announcements, find it again and hit Edit. Sometimes we want to fix some error viewed just after save, and is hard to find the same announcemment when we have millions of then.

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

We are getting great feedback through Surveys, but I would really love to filter Survey data by segment to see whether answers differ between Paying Customers and Free Trial Customers

It would be great if the announcement feed could be set to a compact view whereby announcements are reduced to title and intro then user can click to read so that they are easier to navigate

Would be great to have commenting feature in the announcement section

It would be great is on the announcement page there was a similar side panel with categories filters to the one on the ideas page with topics/status'

It would be helpful if we could include our custom segmentation attributes like plan_type, plan_status, MRR, etc. in the downloaded voter list to determine which plans to build features for.

I think adding the option to exclude people based on their email address would be a valuable addition to our segmentation feature.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

Canny and Upvoty both allow these signup options

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

Could we make it so that anyone with a companies email automatically becomes an admin? As an example, say that you’re the admin of Nike. You can toggle on an option under settings that anyone with a @nike.com email can automatically join the board as an admin. This way it makes it easier to have new team members join your board.