Frill feature requests

Feature suggestions for Frill.co. Create your own board here.

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  1. Pinned
    Automated AI feature suggestions

    What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

    Mike Hill
    #Ideas 💡

    1

  2. Custom links in menu

    I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

    Mike Hill
    #New Feature 🆕#Widget 🛠️

    14

  3. Idea Polls Widget

    Some newer ideas are not getting the air time they deserve due to email fatigue. I would like to show my customers a selection of (3) ideas and ask which one is more important to them. Ideas could be chosen randomly, or selected by me. This would be shown inside my app via the widget as a poll.

    Mike Hill
    #New Feature 🆕#Widget 🛠️#Ideas 💡

    4

  4. Linear Integration

    It would be great to get a linear integration, like open issues in linear from frill.co ideas and change frill.co ideas status on roadmap based on linear issues status on trigger idk. https://linear.app

    Pedro L
    #Integrations 🔗#Deal Breaker 💔

    7

  5. 'Subscribe to updates' option

    It'll be great if users can subscribe to announcements so that they get automatic email updates on every new announcement. This can increase engagement with the product and bring back lost customers. Example: https://new.loom.com/

    Waqar A
    #New Feature 🆕#Deal Breaker 💔#Announcements 📣

    10

  6. A time estimate (ETA) for Ideas

    As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

    Damien H
    #Improvement 👍#Ideas 💡

    4

  7. Boosted Announcement Improvements

    I would like to boost not only the latest announcement, but also select and boost older announcements. Additionally, I'd love the option to set the duration for how long the boost is active.

    Karolin e
    #Improvement 👍#Announcements 📣

    0

  8. Customize Idea Submission Form

    While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

    Megan C
    #New Feature 🆕#Widget 🛠️#Ideas 💡

    2

  9. Translate Announcements in several languages

    Our saas product is translated in 5 languages and we use the Widget to promote our latest features. Problem: Having the widget with announcements only in English creates an inconsistent user experience and it is not inclusive for our customers who don't speak English and have their interface in Spanish or French for example. Solution: The goal would be to create an interface on the edit announcement page to add languages, and the ability to enter the right translation for each set language. Lacking that feature in the long term would be a deal-breaker.

    Alexandre H
    #New Feature 🆕#Deal Breaker 💔#Announcements 📣

    5

  10. Add Custom JS Code

    This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

    Hoang N
    #Improvement 👍#New Feature 🆕

    2

  11. Feedback Beacons

    I would like to collect inline feedback on features that we have already launched. To do this it would be great of I could add a 'Beacon' to any container for users to feedback specifically on that feature. This will help us close the feedback loop and continuously improve our product. Bonus: no code solution allowing me to add Beacons via a chrome app, and ability to launch a Beacon via API.

    Mike Hill
    #New Feature 🆕

    6

  12. Ability to share a Poll with users to gather feedback

    Would be incredibly useful if I could use Frill to gather feedback on feature ideas through Polls. For instance, if I'm considering a certain feature, or want feedback about changing something in the app, I could create a poll and invite users to participate. Since the results will directly feed into ideas / roadmap / announcements, it makes sense that Frill would be a useful host for the poll itself.

    Andrew
    #New Feature 🆕

    1

  13. Internal user segmentation

    The ability to add internal tags/categories/segmentation to users and ideas, that are not visible by end users but are by internal users. Why: When reviewing user feedback, what really matters is the type of user/organisation they are. E.g. if we as a SaaS product are targeting one specific type of company (e.g. B2C), and loads of users from B2B companies have voted on a feature, that is really important to know. We want to prioritise features asked for by our target market. Not all the time, but it is important that we have a way to at least see/filter the submitted ideas in this way so that we can make informed decisions about what we decide to build.

    Charlie P
    #New Feature 🆕

    3

  14. 2-way Jira integration

    I'd love it if the Frill board would track our Jira board and move ideas according to how we move them in Jira. Then an idea that was sent to Jira will automatically be set as "Implemented" when the team has finished it in Jira.

    Molly E
    #Integrations 🔗

    2

  15. Share announcements

    I'd like the ability to share an announcement, either from the widget or web app. Options would be: Copy link / share on social.

    Elliott
    #Improvement 👍#Widget 🛠️

    0