Feature requests

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

For survey's, it'd be awesome to be able to decide whether to prompt for feedback or prompt for them to leave a review on a public platform, based on the numeric value of the survey response. For example: 1-3: Prompt for Internal Feedback 4-5: Prompt to Leave TrustPilot/G2/etc. Review

What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.

The ability to create a Github ticket from Frill Ideas and when those ideas change status the Frill status updates in the roadmap as well

We spend a lot of time merging ideas. I realize that similar ideas appear when entering a new idea (in fact I'm seeing it as I type!), but it's too easy to ignore. In my perfect world: User goes to add idea User is prompted to search existing ideas first User has to confirm that there were no matching resultsOnly then can user add new idea

Sometimes the out of the box launcher interferes with our page too much on mobile and we would prefer to hide it altogether. It would be handy if this was a toggle in the widget builder.

I’d like to be able to click through directly to the Frill idea a customer has posted or commented on from Slack.

At the moment you can change the theme or a widget or survey, but not all at once. To fully support light and dark mode in widgets & surveys there should be single SDK function call. Possible solution: window.Frill('config', { theme: 'light' })

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

I'm more interested in abiliity to add my own Google Tag Manager or chat widget, etc, so the JS box. But also opening up the ability to override CSS would be great.

Canny and Upvoty both allow these signup options

Could we make it so that anyone with a companies email automatically becomes an admin? As an example, say that you’re the admin of Nike. You can toggle on an option under settings that anyone with a @nike.com email can automatically join the board as an admin. This way it makes it easier to have new team members join your board.

Would be incredibly useful if I could use Frill to gather feedback on feature ideas through Polls. For instance, if I'm considering a certain feature, or want feedback about changing something in the app, I could create a poll and invite users to participate. Since the results will directly feed into ideas / roadmap / announcements, it makes sense that Frill would be a useful host for the poll itself.