AI Chrome Extension
It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.
#178Mike Hill#New Feature 🆕#Integrations 🔗3
Sign up for account using Google, 0365, Facebook, LinkedIn or Twitter in addition to email
Canny and Upvoty both allow these signup options
#201Jake#New Feature 🆕#Integrations 🔗#Deal Breaker 💔8
Dark mode (User Choice)
I would like my users to be able to toggle between light and dark mode on my Frill board. Perhaps even a setting that automatically turns to dark mode at night time.This should be an optional setting and seperate to Themes which are decided by Admins.
#320Mike Hill#New Feature 🆕#Styling 🎨1
Link Ideas to strategic goals
I want to add some very simple company goals to my settings, so I can associate Ideas to those goals as they are submitted. This would help me align customer feedback with company direction.
#625Sarah F#New Feature 🆕1
Don't show archived ideas in search results
When I search for a certain idea (cos we have soooo many of them) it would be great to be able to blend out all the private or archived ones. I still see them in the results window and often think "huh, why is this back in the pool to be voted on" but when I click on it, only then do I see it's an already archived feedback. A pre filter would be good, kinda like "only show active ideas" or so. Thanks
#889Bexx#Ideas 💡3
Time zone support for email notifications
Love the daily digest about what happened yesterday, but it seems these are being triggered in the morning based on Australian time. "Yesterday" is bit of a confusing term when applied to an idea that was submitted at 1pm and you hear about it at 3pm! As a workaround, you could just say "Here's what has happened in the last 24 hours..."! : )
#1004Chris C#Improvement 👍#Ideas 💡0
Local Time Zones!
Weekly updates come to us on Thursday and updates generally come mid-afternoon - which I assume is morning in Australia, but an odd time for summary emails in Western Canada!
#1174Chris T0
FAQ section (permanent link)
As the Announcements are more of a fleeting feed, we would love to have an FAQ section - something like a pinned post in Announcements or just something that is permanently accessible. We'd love to add some How Tows or FAQs for expectation management (e.g. listing features that are not available yet)
#1173Lisa#New Feature 🆕0
Ability to import your own subscriber list
Would be nice to be able to CSV import your own subscriber list into Frill.
#1171Elliott#New Feature 🆕0
'Subscribe to updates' option
It'll be great if users can subscribe to announcements so that they get automatic email updates on every new announcement. This can increase engagement with the product and bring back lost customers. Example: https://new.loom.com
#430Waqar A#New Feature 🆕#Deal Breaker 💔#Announcements 📣11
Custom links in menu
I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.
#299Mike Hill#New Feature 🆕#Widget 🛠️16
A time estimate (ETA) for Ideas
As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.
#32Damien H#Improvement 👍#Ideas 💡6
Customize Idea Submission Form
While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?
#405Megan C#New Feature 🆕#Ideas 💡#Widget 🛠️2
Add Custom JS Code
This helps: Easily add support Chat Important announcements, CTA via tools like convertbox
#526Hoang N#Improvement 👍#New Feature 🆕2
Automated AI feature suggestions
What if Frill automatically created Ideas based off conversations from our sales and support teams? It could work like this... Frill connects to places like Intercom, Helpscout, Zenddesk, Discord, Slack etc Once a day, information is collected and sent to a GPT to summarise. Frill then suggests potential new Ideas each morning based on yesterday's discussions. Admins then just hit approve. No need to write them out. Voting could also be automated.
#931Mike Hill#Ideas 💡4