Feature requests

As a financial services company with strict security and compliance requirements, we need native support for Microsoft Entra ID (formerly Azure Active Directory). This would allow us to manage user access through Single Sign-On (SSO), enforce MFA, and align Frill with our existing identity governance policies. Integration with Entra ID is essential for streamlining user provisioning, improving security, and making Frill viable for enterprise-wide adoption.

It would be great if I could copy. helpdesk conversation and have AI summarize the feedback into one succinct Idea or Improvement. Why? This would mean I can collect feedback easily from ANY Helpdesk software, without the need for a custom integration.

We are getting great feedback through Surveys, but I would really love to filter Survey data by segment to see whether answers differ between Paying Customers and Free Trial Customers

I know there are some other ideas out there that might reference this, but they seemed more primarily focused on custom JS. I don't want custom JS, I believe that belongs with the platform and integrations. But I would really like custom CSS. Frill is very customizable through languages and white labeling, but this would allow it to be perfect. Here is an example. We don't like how the context menu is only visible on hover. User's won't know they have options unless they happen to hover. Custom CSS would allow us to override the visibility setting and show it all the time. Yes this could also be an option in Frill, but it let's Frill find a happy medium between tons of configurations and UI flexibility.

Build a SSO process that integrates with Okta (https://okta.com), using OpenID Connect (OIDC) (preferred) or SAML2 - see docmentation here: https://developer.okta.com/docs/guides/build-sso-integration/saml2/main/

The ability to add internal tags/categories/segmentation to users and ideas, that are not visible by end users but are by internal users. Why: When reviewing user feedback, what really matters is the type of user/organisation they are. E.g. if we as a SaaS product are targeting one specific type of company (e.g. B2C), and loads of users from B2B companies have voted on a feature, that is really important to know. We want to prioritise features asked for by our target market. Not all the time, but it is important that we have a way to at least see/filter the submitted ideas in this way so that we can make informed decisions about what we decide to build.

On occasion, we are alerted to comments that don't match our community guidelines. The customer had to email us the comment, but it would be nice to have a simple way to flag this.

Allow pinning of announcements to help create priority announcements to help with instructional, onboarding or long term overviews as announcements

Popups would be a powerful addition to the Frill widget family. Perfect for time-sensitive messages like promotions, outages, or warnings. They could be triggered by page load, scroll, exit intent, or delay, and be targeted using segments and url.

It would be helpful to add filters to the main area for Ideas I suggested, Comments, and UpVotes. This informtion is accessible in My Activity, but having them as a filter in the main area would make it a lot easier to see quickly.

I'd like to add some custom links to the menu. Things like links to our help docs or maybe an on boarding video.

As someone who's submitted an idea I want to know roughly how long it might be before it makes it into the product.

While I really like how simple the idea submission form is, we want our contributors to be thinking about risk and impact when they make their suggestions. Customizing the form - changing the default text, and/or adding additional fields would be really helpful! I want to be able to ask: what problem are you trying to solve? What is your proposed solution?

This helps: Easily add support Chat Important announcements, CTA via tools like convertbox

Canny and Upvoty both allow these signup options